Privacy Policy

At Savanna Blue Limited/zambiaconnect.com we are 100 percent committed to protecting your security and privacy. We know that when you shop online, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure, and we promise to do that. Our complete commitment to customer service means we'll make sure you, and only you, can access your account or view your financial details. And because we know how annoying junk mail is, we promise not to pass on your e-mail address, home address or any other details to any party.

Terms and Conditions

ADVERTISING Terms and Conditions

Purchasing and Delivery Services Terms and Conditions


Our contract

When you place an order to purchase a product from Savanna Blue Limited/ZambiaConnect.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you and payment has been received. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

When we generate an all inclusive quotation for items bought via our affiliate links/catalogues, we will provide you, as above, with a printable/printed version either via e-mail or in person at our local offices, depending on how you have requested our services. Estimations would be provided via TEXT, e-mail, phone or in person. 

An all inclusive quotation means that all purchase, freight, handling, taxes and duty costs are included in our service. Click here for Terms and Conditions if you wish to pay taxes, duties and VAT yourself or if you wish to clear any products yourself in your destination territory.

An estimate means the product is landed and cleared. Any estimations are for guideline purposes only. They may differ from the final all inclusive quotation due to products specifications and fluctuations in currencies. We aim to give you an accurate estimation. Some products maybe on offer and as such any estimates or quotations are valid only for that advertised period and item, catalogue or part number specific to our affiliates or source.

On-line / Affiliate Shopping

We can only handle items bought via our affiliate links from zambiaconnect.com/theafricandrummer-ads.com and as such cannot process items from other sources unless you have discussed and agreed this with us. Please be aware some items such as flammable liquids, hazardous materials and high value products may require specialist handling and delivery services due to freight restrictions and safety issues. All delivery lead times given are after receipt of goods at our Distribution Centre.

Be sure you have a copy of any reference numbers or reciepts if you purchase a product independently via our affiliate links. We may request this information from you if the appropriate documentation is not available with your purchased product, from the particular catalogue/affiliate, upon delivery at our Distribution Centre. We reserve the right to accept or decline reciept of items/products if documentation is incorrect. Please be assured we would not make a request for any personal or financial information. We would only request that you forward us a copy of your receipt or contact the appropriate catalogue/affiliate via your own account and request they post us a copy of the delivery documents to our Distribution Centre. Delivery times may be affected by this. 

You may be asked for an e-mail address which will be used to access your Wish List for accurate product identification and pricing purposes.

Please observe and take note of affiliate terms and conditions if you purchase a product independently via our links and you use our delivery services only. If you pay for the all inclusive quotation services then our terms and conditions apply.

Statutory Rights of You the Client

Notice of cancellation or refusal of order must be given within a period of seven days.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority or express service users, the postage charge. For more information on your right to withdraw from your purchase within the seven days cancellation period, visit the Department of Trade and Industry's (UK) website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html

Returns Policy

Please review our Returns Policy, which applies to cancelled orders. In addition to your 7-day returns guarantee there is a 14 day guarantee for “large items” and there are details of this statutory right and an explanation of how to exercise your right provided in the order confirmation e-mail and in the Returns Policy. Please include a scanned copy of payment receipted with the name of the person originating the order, the order number and an itemised list of the item(s) and the reason for the return. The address to where the item(s) is to be returned will be provided once you have notified us of your intention to return the item. All items returned must be returned to our Returns Processing address in the United Kingdom. Please use the zambiaconnect.com packaging if item(s) were dispatched in that packaging.

All items must be returned in the manufacturer's original packaging which must be undamaged. If you don't have the zambiaconnect.com packaging, please include the name of the person who ordered the items and the order number in the sender field on the package.
Take the parcel to your local post office or other mailing service. You'll need to pay the return postage costs. If the return isn't the result of an error on our part, return delivery costs will be deducted from your refund.

If you return an item to us using a pre-paid, personalised return mailing label, we'll pay the cost of return delivery if your return is due to a zambiaconnect.com error.  Otherwise, we'll deduct the cost of return delivery from the amount of your refund, unless you are returning a defective item.

You can pack and send your return in a few simple steps:

1.Inform us via your membership account that you are returning the product and we will send you our mailing label/details and return mailing authorisation.
2.Pack the items and return mailing authorisation securely in the box or the parcel used to deliver the item.
3.Secure the return mailing label to the outside of the box.
4.Drop the parcel off at your designated carrier's location.
Each return mailing label is uniquely assigned to a specific return. To make sure you receive the correct refund, please don't include items from other orders or other shipments in the same box. Every return must have a separate mailing label.

We can only accept the return of Music, DVD & Video, PC & Video Games and Software if they are unopened. Please check the Product Specific Returns table and policies for other items.

Exchanges

If you received a defective item and need to exchange it for the same item, contact us to request a replacement.

If you would like to exchange an item for a different one, contact us to return the original item and place a new order for the item you'd like to purchase. You will have to pay for return delivery.

Damaged Items

If you receive an item that's damaged, contact us and follow the return an item steps. At that time, you can tell us if you want a refund or replacement.

If you feel your item was damaged due to poor packaging, please let us know by submitting feedback about the packaging via our e-mail contact centre.

Defective Items

If your item isn't working properly, please check the product manual (which arrived with the item) and the manufacturer’s detailed page for the product supplied with the item or on the manufacturer’s website. You can usually find troubleshooting and "getting started" information there. If you need additional assistance, or you need to request for missing pieces or replacement parts, or you need warranty information, please contact the product's manufacturer directly. If you can't resolve the problem after contacting the manufacturer, go to the Product Specific Policies table below and read the information about receiving a replacement or returning your item for a refund.

If an electronic or photography product becomes defective after 7 days you won't be able to return it according to our returns policy. We'd recommend referring to the manufacturer's website to locate their contact details as they should be able to offer troubleshooting and support. If you still can't resolve the problem after consulting with the manufacturer, please Contact Us. Please note that if you bought the product indepedently via our affiliate links and used only our delivery service then you will need to observe the specific affiliate's terms and conditions.

Refunds

Most refunds are issued on the payment method used at the time of purchase. In some cases, you may be offered an "Instant refund" option.Please note, this does not include your bank's processing time. On the date the refund is completed, we'll send you an e-mail message confirming the date, amount and payment details. You can see completed refunds when you visit your membership account, after receiving this confirmation e-mail.

Table 1 below shows the typical time it takes for you to receive your refund.

Changed/Expired Payment card details

Savanna Blue Limited/ zambiaconnect.com is required to process all refunds to the original payment method applied when you placed your order. This is the case even if the payment card used has now expired, or your account has been closed or cancelled. Normally, in this case a refund will automatically be processed to the same account. If you have another payment card with the same issuing bank, they can typically apply the refund to your new card. If you no longer have a credit card with that bank, as an alternative they may be able to issue your refund by cheque.
We won't refund your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part, because it is defective, or because it was eligible for Free Returns (i.e. manufacturer re-calls).
 

Buying from ZambiaConnect.com/The African Drummer-Ads.com Classified ads sellers

We cannot generate refunds for items purchased via the classified adverts section as the refund service does not apply to this service. Zambiaconnect.com and it’s affiliates holds no responsibility for products, items, transactions or services offered, rented, hired or sold within the classified/business advertisements section of The African Drummer unless products are advertised by the Global Shop.

Returns : costs and refunds

If you return something because of an error on our part or because it has been received damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either by a personalised pre-paid return label or by refunding your return postage costs). We will also refund the cost of other services provided to you in connection with your purchase, where applicable. You can use our e-mail service to get this return mailing label. We will inspect all damaged or defective items which are returned. In the event of finding no fault or defect with item or items, we reserve the right to hold you liable for all costs and charges incurred and re invoice you for these costs and recover our costs, fees and expenses from you by taking International legal redress if required for all costs involved.

Returning an item in “Reasonable condition”

A general guide (Table 2) is provided below in the Specific Product Returns table and policies. You are obliged to keep the item in reasonable condition according to your statutory obligations once you have declared you wish to return it. Any damage occurring while the item is in your care will be assessed and cost deducted accordingly.

You can return an item bought via the express service according to the 7 day return guarantee. By choosing the express service you will be given information that outlines your voluntary exclusion from the order cancellation period of 7 days. For instructions on how to return items please read the returns policy.

Specific Product Policies

Electronic and Photographic items from Zambiaconect.com

If an electronic or photography product becomes defective after 7 days you won't be able to return it to us. We'd recommend referring to the manufacturer's website to locate their contact details as they should be able to offer troubleshooting and support. If you still can't resolve the problem after consulting with the manufacturer, please Contact Us.

Software from Zambiaconnect.com

We won't accept the return of any software returned to us if it's been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product is not received in new, unopened condition.

Items from classified ads seller

 Specific information should be sought from the seller.

Large items returns guarantee

Our returns guarantee is limited to 14 days for large items delivered via specialist courier. A large item is an item that is above 70 kilograms in weight and has a volume of more than 1cubic metre.

Return Shoes, Clothing & Accessories:

7 (Seven) day Returns Guarantee

If for any reason you are unhappy with a Shoes, Clothing or Accessories item purchased from Zambiaconnect.com, you can return it to us in its original condition within 7 days of the date you received it. We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with these requirements. In such circumstances, items should be returned unworn in their original packaging and we will issue a full refund for the price you paid for it. All tags and labels must be intact on Shoes, Clothing and Accessories.
•For your protection we recommend that you use a recorded-delivery service.
•Specific information applies to the return of damaged, defective and incorrect items. See above.
•Zambiaconnect.com cannot accept returns of Shoes, Clothing or Accessories purchased from third-party sellers on Zambiaconnect.com’s classified ad platform. Instead, contact your seller to let them know you would like to return the item to them.
•We will notify you via e-mail when we have processed your return--this may take up to three weeks.
•Please note that we cannot accept returns if you deliver them to us by hand.

Exchanges

If you would like to exchange an item for a different one, simply place another order for the desired item and return the faulty item to us. As stated above, merchandise must be unworn and in the original packaging. We will also accept the return of incorrect or defective merchandise that meets those guidelines. Because of the time involved in dispatching and processing your return, we recommend placing a new order right away to ensure the item you want is in stock. Availability of items can change quickly--if you wait to place a new order until after your return is processed, items in your original order may no longer be available. Please note that if the price of the item has changed since you placed your original order, Zambiaconnect.com will be happy to honour the previous price on your new order for up to 30 days, just Contact Us.

Sizing Information

As Zambiaconnect.com sources many of its goods internationally, it is possible that some fashion items will be labelled according to UK, US or EU sizing conventions. If you receive footwear or clothing that appears to be labelled in a different size than what was ordered, please be sure to try on the item to confirm the incorrect size before returning the item to us.

Our Returns Support Centre will guide you through our Returns Policy and provide you with printable personalised return labels.

Refund Times (Table 1)

Returns Condition Guide (Table 2)